Legal

Privacy policy

Last updated: October 2026

Stoa & Co is a business name of FDP Services Pty Ltd (ABN 83 666 849 378). We respect your privacy and handle personal information in line with the Australian Privacy Principles. This policy explains what we collect, why, and how you can contact us about it.

What we collect

We only collect what we need to respond to you and do the work. This may include:

• your name, phone number and email address
• your suburb and the address of the job
• details and photos of your project
• anything else you choose to tell us when you call, email or use our quote form

How we use it

• to reply to your enquiry and arrange a site visit
• to prepare quotes, carry out the work and invoice you
• to keep records we're required to keep by law, such as for warranty, insurance and tax
• occasionally, with your permission, to ask for a review or share photos of the finished work (we never show your address)

We don't sell your information or use it for marketing lists.

Who we share it with

Only when needed to do your job, for example with a supplier, subcontractor or certifier working on your project, or where the law requires it. Our website, forms and email are run by trusted providers (Squarespace and Google), who may store data on servers outside Australia.

Website and cookies

Our website uses basic cookies and analytics to keep the site working and to understand how visitors use it, such as which pages are popular. This doesn't identify you personally. You can block cookies in your browser settings.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we delete or de-identify it when we no longer need it.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct or delete it, at any time. Just get in touch using the details below.